To our clients who pre-ordered Like A Dragon: Infinite Wealth from Humble Bundle: we tousled. We delivered your sport key late, and we’re sorry for letting you down.
Frankly, any delay from Humble’s facet is unacceptable whenever you’ve paid for a pre-order. However we made a foul scenario worse with poor communication, giving the impression that we have been dodging duty for this key delay.
We settle for full duty for not getting this pre-order to our clients on time and for our communication failures all through this expertise.
Humble Bundle is fabricated from avid gamers, and we all know how irritating it’s to not get your pre-order on time. Keys can be found now, and we’ll contact everybody who pre-ordered the sport to make issues proper.
Within the spirit of transparency, right here’s what occurred and the place we dropped the ball:
1) We turned conscious of a possible delay in key deliverability on the morning of January twenty fifth.
2) Key delays usually are not uncommon within the trade, however we did not correctly talk this potential delay throughout our inner crew construction.
3) The important thing availability delay stretched into noon.
4) Our major failure occurred at this level, as we must always have proactively instructed our clients to count on a key supply delay.
5) In the direction of the tip of the day, we have been made conscious that keys can be delivered in a single day.
6) We moved ahead by counting on Buyer Service channels heading into the night, understanding that key supply was imminent. Once more, we must always have proactively reached out to you throughout this time.
Our whole Humble crew understands that our clients are our enterprise. We work very laborious to make sure that the video games we provide in Alternative, in our Bundles, and in our Retailer are video games that you just need to play. After we fail to ship on the guarantees we make to you, it means we fail you as an organization.
We failed you yesterday, and we’re sorry.
Shifting ahead, we’re reinforcing inner processes that may assist us keep away from conditions like this sooner or later. We’re a small crew, however that’s no excuse for failing to speak with our clients on a well timed foundation. We’re working laborious to make issues proper with anybody who pre-ordered this sport. For those who have been affected, count on to listen to from us quickly.